1. Introduction
Lawrence & Sons Roofing Inc ("we," "us," "our," or "the Company") is a family-owned and operated roofing contractor based in Phoenix, Arizona, serving homeowners and businesses throughout the greater Phoenix area. We respect your privacy and are committed to protecting the personal information you share with us when you request a free estimate, schedule an inspection, or otherwise contact our team.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
Information you provide directly. When you submit our online estimate request form, call or text us, or email us, you may share your name, phone number, email address, property address, the type of roofing service you need, and any details about your roof or project you choose to include in your message.
Information collected automatically. Like most websites, we may collect basic technical data such as your browser type, device type, referring pages, and the pages you visit on our site. This information is used in aggregate to understand how visitors use our website and to improve it.
Information from third parties. We may receive reviews, ratings, or feedback about our work that customers post publicly on platforms such as Google. We do not control the privacy practices of those third-party platforms.
3. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests, inquiries, and messages;
- Schedule roof inspections, consultations, and service appointments;
- Provide roofing estimates, proposals, and invoices;
- Coordinate and perform roofing installation, repair, and inspection services;
- Communicate with you about your project, scheduling, and follow-up;
- Maintain records required for our warranty coverage;
- Improve our website, services, and customer experience;
- Comply with our legal, licensing, and insurance obligations as an Arizona roofing contractor.
4. How We Share Your Information
Lawrence & Sons Roofing is a family business, and we treat your information with the same care we'd want for our own. We do not sell, rent, or trade your personal information to third parties. We may share your information only in limited situations:
- Service providers: We may share information with trusted partners who help us operate our business (such as scheduling or communication tools), only to the extent necessary and under appropriate confidentiality expectations.
- Insurance and permitting: When you request it, we may share inspection reports or documentation with your homeowners insurance company or relevant permitting authorities.
- Legal compliance: If required by law, court order, or to protect our rights, property, or safety, we may disclose information as necessary.
5. Data Retention
We retain customer information for as long as necessary to provide our services, honor our workmanship guarantee, and meet our record-keeping obligations. Project records, estimates, and warranty documentation are typically kept for the duration of any applicable warranty period and beyond as needed for legitimate business purposes. You may request that we delete your contact information when it is no longer required for these purposes.
7. Your Privacy Rights
You have the right to:
- Request access to or a copy of the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request that we delete your personal information, subject to legal exceptions;
- Opt out of receiving promotional communications from us;
- Withdraw consent to our use of your information at any time.
To exercise any of these rights, please contact us using the information provided at the bottom of this page.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you prefer, you are always welcome to share project details with us by phone or text instead of through the online form.
9. Children's Privacy
Our services are intended for homeowners and business owners. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites such as our BBB profile, Google reviews, or our main company website. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Lawrence & Sons Roofing Inc
Phoenix, AZ
Phone / Text: (480) 330-1646
Email: Ken@LawrenceandSonsRoofing.com
Contact Lawrence & Sons Roofing
If you have any questions about this policy or our terms, reach out to Ken Lawrence directly. We're a family-owned Phoenix business and we're happy to help.
